Our FAQ
It takes us 1-3 working days to process your order and 5-14 working days to deliver it to you depending on your country.
Our administrative offices are located in Santiago de los Caballeros, Dominican Republic. But our international warehouse is in Shenzhen (China). So we ship our products from Shenzhen.
Send us an email at sales@biznou.com and we can check what happened. In any case, if you had paid for your order, you will receive it as a whole.
We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help in tracing your package or would like to inquire about it, you can just contact us.
Yes. You can place an order as a guest with no obligation to create an account. But we do recommend that you create an account to have more details saved about your orders for your next visits. It’s quick and easy to create an account.
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via sales@ybiznou.com, we may be able to cancel your order before it’s processed. If not, it will be too late to cancel it.
Shipping costs depend on the item you ordered and the country it is being delivered to. But our prices and delivery time are very competitive.
Right now, we deliver to nearly 80 countries. But we are working so that in the future we can cover more countries.
Yes, after your order you can follow the different steps until the delivery of your product.
We are sorry to hear this. The item received must be unused and in the condition you received it. Your product replacement request must be made within 30 days of your purchase on the site. To do this, simply send us an email at sales@biznou.com containing the following details:
1. Reason for return: “Damaged item”
2. Product order number on our site
3. Several photos showing that the item is damaged.
If all the above conditions are met, we will send you a similar replacement item as soon as possible.
1. Reason for return: “Damaged item”
2. Product order number on our site
3. Several photos showing that the item is damaged.
If all the above conditions are met, we will send you a similar replacement item as soon as possible.
Of course. But we do our best to resolve any issues our customers may have with their items purchased online. If you still wish to receive a refund for your order, we can of course make the payment, in the event that the appeal is made within 30 days of the date of the order and the products in question are not for sale. For more information, read more about our refund policy.
It is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please contact us at sales@biznou.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting us.
Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.
To improve your daily life !
We help internet users around the world to find critically important miscellaneous items and that are not widely available in stores in their country.
Contact us
info@biznou.com
+1 (829) 749-2514Head office
Santiago, Dominican Republic
Logistics office
Shenzhen, China
